Do you have questions about planning your next trip? of Hotel Maya Caribe Faranda Cancún
Blog Hotel in Cancun
Do you have questions about planning your next trip?
March 19 2025
Faranda Posts None 
Hello! 😊
We know planning a trip can generate a lot of questions, but don't worry! We're here to help.
We've compiled a list of the most common questions to make your experience at Hotel Dos Playas as pleasant as possible. If you have any additional concerns, our team will be happy to assist you.
Here are some questions and answers that may help:
1. What is the hotel's cancellation policy? At Hotel Dos Playas, you can cancel your reservation without penalty up to 7 days before your arrival (depending on the time zone of the booked hotel) and receive a 100% refund. If you cancel after this period, a 100% penalty of the total stay will apply. To cancel, please contact our Reservations team directly for personalized assistance.
2. What does "No Refund Policy" mean? This means that if you decide to cancel after the allowed time, you will not be able to get your money back. At Hotel Dos Playas, late cancellations, no-shows, and early departures incur a 100% penalty. This includes situations such as delayed flights, immigration issues, or invalid documents.
Recommendation: To avoid setbacks, we suggest you purchase travel insurance that covers these eventualities.
3. What is the force majeure policy? In the event of unexpected events such as natural disasters, pandemics, or government restrictions, we will apply this policy to assist you. At Hotel Dos Playas, we will inform you in advance if any such event occurs that prevents us from providing you with the service. In these cases, we will offer you options such as rescheduling your stay or receiving a partial or full refund, depending on the situation.
4. How can I modify my reservation if I made it through an agency or online platform? If you booked through a travel agency or online platform, you must contact them directly, as each channel has its own terms and conditions. If you booked directly with our agents or on our official website (dosplayas.com), please contact our Reservations department. Our team will be happy to assist you with any necessary changes.
5. Can I book with a credit or debit card? Of course! Just remember that, for security reasons, the cardholder's name must match the name of the person who made the reservation. If not, the payment will be considered invalid and the reservation will be canceled. To facilitate the process, we recommend bringing the physical card used for payment and official identification.
6. At what age is a person considered a minor?
o On Room Only plans, children up to 11 years old stay free.
o On Breakfast or All-Inclusive plans, children are considered to be guests between 7 and 12 years old.
o Those 13 and older are considered adults.
It is important to present official identification to prove age. If a guest is over 12 years old and was registered as a child, the corresponding difference must be paid. If you have any questions, our reception team will be available to assist you.
7. Is it mandatory to pay the sanitation tax? Yes, this tax is required by the Municipal Government to preserve the beauty of the area. The cost is $79.38 MXN per night, per room, and is payable directly at the hotel. This tax is used for beach cleanups, environmental protection, and other conservation programs so you can enjoy a clean and safe environment.
If you'd like to learn more about this topic, please see our information note: "Everything you need to know about the Right to Environmental Sanitation."
We hope this information helps you plan your trip with peace of mind! If you have any further questions, please don't hesitate to contact us.
Back
We know planning a trip can generate a lot of questions, but don't worry! We're here to help.
We've compiled a list of the most common questions to make your experience at Hotel Dos Playas as pleasant as possible. If you have any additional concerns, our team will be happy to assist you.
Here are some questions and answers that may help:
1. What is the hotel's cancellation policy? At Hotel Dos Playas, you can cancel your reservation without penalty up to 7 days before your arrival (depending on the time zone of the booked hotel) and receive a 100% refund. If you cancel after this period, a 100% penalty of the total stay will apply. To cancel, please contact our Reservations team directly for personalized assistance.
2. What does "No Refund Policy" mean? This means that if you decide to cancel after the allowed time, you will not be able to get your money back. At Hotel Dos Playas, late cancellations, no-shows, and early departures incur a 100% penalty. This includes situations such as delayed flights, immigration issues, or invalid documents.
Recommendation: To avoid setbacks, we suggest you purchase travel insurance that covers these eventualities.
3. What is the force majeure policy? In the event of unexpected events such as natural disasters, pandemics, or government restrictions, we will apply this policy to assist you. At Hotel Dos Playas, we will inform you in advance if any such event occurs that prevents us from providing you with the service. In these cases, we will offer you options such as rescheduling your stay or receiving a partial or full refund, depending on the situation.
4. How can I modify my reservation if I made it through an agency or online platform? If you booked through a travel agency or online platform, you must contact them directly, as each channel has its own terms and conditions. If you booked directly with our agents or on our official website (dosplayas.com), please contact our Reservations department. Our team will be happy to assist you with any necessary changes.
5. Can I book with a credit or debit card? Of course! Just remember that, for security reasons, the cardholder's name must match the name of the person who made the reservation. If not, the payment will be considered invalid and the reservation will be canceled. To facilitate the process, we recommend bringing the physical card used for payment and official identification.
6. At what age is a person considered a minor?
o On Room Only plans, children up to 11 years old stay free.
o On Breakfast or All-Inclusive plans, children are considered to be guests between 7 and 12 years old.
o Those 13 and older are considered adults.
It is important to present official identification to prove age. If a guest is over 12 years old and was registered as a child, the corresponding difference must be paid. If you have any questions, our reception team will be available to assist you.
7. Is it mandatory to pay the sanitation tax? Yes, this tax is required by the Municipal Government to preserve the beauty of the area. The cost is $79.38 MXN per night, per room, and is payable directly at the hotel. This tax is used for beach cleanups, environmental protection, and other conservation programs so you can enjoy a clean and safe environment.
If you'd like to learn more about this topic, please see our information note: "Everything you need to know about the Right to Environmental Sanitation."
We hope this information helps you plan your trip with peace of mind! If you have any further questions, please don't hesitate to contact us.